Shipping policy
Last updated: 31st July, 2025
1. Delivery Locations
We ship worldwide!
2. Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Once processed, you will receive a confirmation email with tracking details.
Please allow additional time during peak periods such as holidays or sale events.
3. Shipping Methods & Delivery Times
UK
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| UK Standard | 2–4 business days | Free on orders over £180 £4 for orders under £180 |
| UK Express | 1 business day | £8 |
USA
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| USA Standard | 4–7 business days | Free on orders over $250 $25 for orders under £250 |
| USA Express | 2–3 business days | $40 |
EUROPE
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Ireland Standard | 2–4 business days | Free on orders over €220 €10 for orders under €220 |
| Ireland Express | 1–2 business days | €20 |
| Europe Standard | 2–5 business days | Free on orders over €220 €12 for orders under €220 |
| Europe Express | 1–3 business days | €12 |
REST OF THE WORLD
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Rest of World Standard | 2-6 business days | Free on orders over £180 $17 for orders under £180 |
|
Rest of World Express |
2-4 business days | $28 |
*Next Working Day delivery is only available Monday–Thursday. Orders placed after 12pm or on weekends/public holidays will be processed the next business day.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking link via email. You can use this link to track your parcel through the courier’s website.
5. Duties & Taxes
We cover duties and taxes on all US, European & UAE shipments.
The price you see is the price you pay. No extra costs.
6. Delays & Issues
While we strive to deliver your order promptly, delays may occur due to high volumes, courier disruptions, or weather conditions. If your parcel hasn’t arrived within 7 business days, please contact us at [Insert Email].
7. Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for failed deliveries due to incorrect or incomplete addresses. Re-delivery charges may apply.
8. Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive at all, please notify us within 14 days of your order date. We will assist you in resolving the issue, whether through replacement, refund, or a claim with the courier.
If you have any questions about your delivery, feel free to contact us at hello@kouree.com