Customer Care

We’re here to help you treasure every part of your experience with us.

Whether you’ve got a question, need a hand with an order, or just want to say hello – our team is always happy to hear from you.

Get in Touch

The quickest way to reach us is by email: hello@kouree.com

We aim to get back to you within 1-2 business days.

Shipping & Delivery 

Once your order is placed, you'll receive a confirmation email with all the details. As soon as your items are on their way, you’ll get a shipping notification and tracking link. Find more information about Shipping & Delivery here. 

Returns & Exchanges

We hope you love your order, but if something’s not quite right, we offer returns on eligible items within 14 days of delivery.

To start a return or exchange, just email us with your order number and reason for return.

For more information on Returns & Exchanges, click here. 

Jewellery Care

Want to keep your pieces looking their best? Visit our Jewellery Care Guids for tips on how to clean, store, and protect your items.

Still need help?

We’re just an email away. We’re a small team that cares deeply about your experience – and your feedback helps us grow.

Thanks for being part of KOUREE.